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Category Archives: Customer service
BT – A Customer’s Case Study of Woe
What follows is a tale of woe from a customer who experienced very poor service from BT. Their internet provider isn’t BT, but needed the telecoms giant to fix their broadband line so they could once again function. It’s told … Continue reading
Why Social Media Matters to Your Business
Do you really have to use social media within your business? Is it a viable way of promoting your brand? Can it really raise your profile? Yes, yes and yes – social media really can do that for your business, … Continue reading
Is Customer Service Going to The Dogs?
As technology develops and, apparently, makes our lives easier, there seems to be a worrying downward trend in the service levels we receive. Many online retailers seem to be reluctant to make it easy for their customers to get hold … Continue reading
Posted in Customer service, IT help, IT Support
Tagged customer service, IT service, IT support
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How to Set Up Skype…
…And enjoy free phone calls to other Skype users If you’re looking to cut your overheads, what better way than to start using Skype? You can chat for free to other Skype users anywhere in the world and enjoy reduced … Continue reading
Posted in computer usage, Customer service, IT Consultancy, IT Support, IT Training, Skype
Tagged download Skype, how to use Skype, reduce phone costs, Skype
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Think Posture When Using Your Laptop
Back in November we featured a blog post which commented on the dangers of laptops. OK, technically speaking a laptop isn’t actually going to kill you or cause you serious harm intentionally – after all it’s just an inanimate lump … Continue reading
Posted in Computer Maintenance, Computer safety, Customer service, IT help
Tagged computer safety, IT service, posture
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Are You Paying Too Much For Your Music?
With the growing number of music outlets on our High Streets and online, how can you really be sure you’re not being ripped off when you buy your music? Whether you download your music fix or prefer to buy it … Continue reading
Posted in Customer service, IT help, Music downloads
Tagged best priced music, computer maintenance, IT support, music downloads
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BT Upgrades
There has been a lot in the press recently about broadband speeds and the such like. So what’s going on? Are the telecom giants actually trying to help us out with higher speeds and better connectivity? Well, one such giant, … Continue reading
Posted in Broadband, Customer service, IT Troubleshooting
Tagged Broadband, IT Troubleshooting
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What’s Your Customer Service Like?
It’s tough out there. Customers are more demanding and the amount of competition is increasing, so delivering a great customer service is even more important today. Providing an excellent service time and again they can rely on is the best … Continue reading
Posted in Customer service
Tagged Computer consultancy, customer service, IT service
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MPM Computer Consultancy 